Bios

Steve Heckler Associates advises clients from start-ups to Fortune 500 companies on key management issues.

Steve Heckler

Steve Heckler

Steve brings 35 years of executive management experience to his consulting practice including key management roles with IBM, Activision, Bank of America, Lorimar Telepictures, PacTel Cellular (Air Touch), Health Net, Sony Pictures Entertainment and TVN Entertainment including 16 years as a CIO. Steve received an award from IBM for Outstanding People Management.

Steve is a strong leader who understands the relationship between I.T. and the business and is extremely effective in working with senior management in improving this relationship. He is skilled in leading, mentoring and improving effectiveness in large to small sized companies across multiple industries on a global scale as required.

Steve is currently a member of the Professional Coaches and Mentors Association (PCMA), Los angeles Chapter, where he served as President for 2007 and 2008. He is also the Membership Chair for the Southern California Society for Information Management (SCSIM) where he has served on 9 boards over 15 years, including the role of chairman. Steve has also been associated with the Westside Center for Independent Living (WCIL) where he served as a board member and chairman for 3 years on their Computer Training Project and was recognized by WCIL as the Businessman of the Year. Steve has been a mentor at Women in Technology International (WITI).

Steve holds a BSEE from City College of New York and an MSOR (Operations Research) and an MBA in Marketing from New York University. Steve is a graduate of the Professional Coaching and Mentoring program from Cal State University, Long Beach. Steve is also certified to administer the Zenger Folkman 360 Extraordinary Leader instrument and is a distributor of DISC products for TTI. Steve is a Board Certified Coach.

Reri MacLean

Dr. Reri MacLean is the Principal and Founder of Keller-MacLean Business Leadership, a coaching and consulting firm dedicated to the development of sustainable, high performance teams.

Keller-MacLean partners with organizations to provide leadership development.  One of the ways K-M helps organizations identify and cultivate talent is via executive assessment in support of selection, on-boarding, and succession planning. MacLean’s firm also provides coaching to increase team alignment, communication and engagement.

A skilled organizational advisor, MacLean helps clients focus on the areas where strategies, design and execution are enhanced by human behavior.

Informed by her client’s strategic imperatives and culture and known for her uncompromising commitment to provide straight feedback and high value, Reri ’s long-standing clients often seek her perspective as a trusted advisor. Keller-MacLean’s clients include start-ups, professional services firms and Fortune 500 companies in manufacturing, telecommunications, healthcare, biotechnology and financial services.

Reri is the national president of the Professional Coaches & Mentors Association (PCMA). She is a member of the Neuroleadership Institute and coach for Boardroom Bound®, an organization that prepares independent director candidates for private and public boardrooms.

Reri earned a BA in Humanities from Macalester College, Master’s degrees in Education & Counseling Psychology from Whitworth College and a Doctorate in Psychology from the University of Denver.

Betty LaMarr

Betty LaMarr

Betty LaMarr is an Executive Coach and Diversity Consultant working with senior executives nationally and internationally to help identify and assess developmental opportunities for organizations and individuals.

Betty is someone who gets breakthrough results with her clients. Working with leaders who are focused on revenue generation and customer satisfaction, she is intuitive and not afraid to ask the difficult questions. She dares you to find your true priorities set strategies to meet stretch goals and watch the accelerated change.

For the past ten years she has provided consulting services to such organizations as: Amgen, Fuji Film, Lockheed Martin, Xilinx, Southern California Edison (SCE), Westfield Group, Russell Investments, Union Bank, U.S. Bank and others.

Betty’s many years in business are distinguished by significant accomplishments in a wide range of senior positions. She has served as the Senior Vice President of Sales & Marketing for a South African telecommunications company, Executive Vice President of an Orange County IT Consulting firm, Global Alliance Executive for a Boston-based technology integration firm and Director of Business Development for a worldwide diversity consulting firm.

She has taught marketing at both the college and university levels. With such diverse experience her clients find her an excellent resource and mentor. She has managed profit and loss responsibility for $100M and more than 100 employees in diverse disciplines.  She continues to run two successful companies and knows first-hand the excitement and challenges that business leaders’ face.

Betty received her MBA from the Pepperdine University School of Business after earning a BS in Marketing from California State University, Los Angeles.  Betty is certified as a coach by the International Coach Federation and served as Past-President and national board member of the Professional Coaches and Mentor’s Association.

Leslie Quiroga

Leslie Quiroga

Leslie brings over 20 years experience implementing and managing Information Technology solutions. She is a talented and accomplished business leader with a successful track record implementing solutions with positive impact on business success and growth.

Leslie’s areas of expertise include:

  • I.T. Strategy and Architecture
  • Applications Development
  • Internet and E-Commerce
  • Data Warehouse/Database Administration
  • Project and Staff Management
  • Vendor and Contract Management
  • Financial Management
  • Quality Assurance
  • Business Executive/Technical Interface

Prior to starting her own consulting practice, she held key positions with Cantor and Company, Security Pacific, Lorimar Telepictures, AirTouch Cellular and Health Net, including over eight years in senior leadership roles.

While at Health Net, she worked closely with the CIO to implement leadership and mentorship programs for I.T. She currently partners with a team of highly experienced technology professionals providing strategic guidance and implementation support to small and large businesses. Leslie has led numerous I.T. assessments, project and capacity planning, and business process redesign efforts.

Leslie is well known for her focus on customer satisfaction and her ability to build strong business partnerships. Over the years, Leslie has consistently delivered high quality solutions to her clients by creating team environments where people are trusted and motivated to strive for excellence.

Leslie holds a B.S. in Computer Science from the University of Kansas, an M.B.A. from Pepperdine University, and a certificate in Project Management and Systems Planning from UCLA. She is a member of the National Association of Women in Business, and the Project Management Institute.

Janet Murry

Janet Murry

Janet has more than 25 years experience with information technology from both IT and business perspectives. Her IT management roles include application development, internal consulting and account management at First Interstate Services Company, McKesson and EDS - where she began her career as a systems engineer. She also headed alternative delivery, including electronic banking, at First Interstate Bancorp. Her consulting clients include United Airlines, Union Bank of California, New Energy Ventures, Treasury Services Corporation (now part of Oracle), Countrywide Bank and a number of smaller and start-up companies.

Janet has extensive experience in developing and implementing business strategies in complex environments. She is skilled in client relations, project management and business process design. Her strength is bridging stakeholders from new idea through development and execution. She is known for leadership, people development and getting results.

Janet has a BA in Mathematics from the University of California at Berkeley. She has served on the boards of Star System, Inc and Pulse EFT. She also serves as president of the board of the South Bay Center for Counseling.

Richard McClure

Richard McClure

Richard has over 30 years experience in IT and consulting, primarily in executive and managerial positions with significant P&L responsibilities.

Richard now works as an independent consultant offering executive coaching and facilitation services in the information technology industry.  Leveraging his management and business experience, Richard works on building a coaching relationship with IT leaders focused on improving their managerial and inter-personal skills.  He believes strongly in the importance of “team” to get desired results and doing what is necessary to achieve a high-functioning team environment.  His clients will attest to the value he brings, and to the refreshing to-the-point manner in which it is delivered.

Prior to starting his own consulting business, Richard held senior management and executive positions with IBM, the DMR Group (the largest IT consulting firm in Canada at that time), MCI Systemhouse, EDS, and Sapient. At DMR, Richard launched their US West Coast operation in Los Angeles.  Richard played a major role in that expanding DMR in California over a 10-year period to 200 people, initially as Managing Director for S. California, and later as VP of Marketing for the US Division. At MCI Systemhouse, as Managing Director, his responsibilities were to manage and oversee the delivery services of their new outsourcing business unit, which eventually comprised over $50M of annual revenues for the firm.  In 2000, Richard joined Sapient with a mandate to expand their business base with a specific focus on the Automotive Industry. By the end of 2003, when he retired from Sapient to focus on his private consulting business, the Automotive Sector in California had grown from a minor presence to over $12M in annual revenues under his leadership.

Susan Metros

Susan Metros

Susan offers over 20 years experience as an information and academic technology executive and leader and over 35 years of higher education faculty experience at tier one institutions including Michigan State University, The University of Tennessee- Knoxville, The Ohio State University and, most recently, The University of Southern California.

Her IT leadership portfolio includes CIO responsibilities and university-wide oversight for educational technologies, online learning, learning environments, web services and research computing. As an academic leader she has designed, directed and delivered residential and online degree programs, developed curricula and course plans, managed student services and designed innovative learning environments.

Susan consults, publishes and presents on strategic visioning and planning, leadership and mentoring, creativity and innovation, visual and multimedia literacy, and the role of technology in transforming higher education to be multi-modal, interactive and learner-driven. She is a professionally trained coach and mentor working with individuals and teams on career and organizational growth and work and life transitions. She has served on the New Media Consortium Board of Directors and the EDUCAUSE Board of Directors. 

Frank Wander

small_Frank Wander - Head Shot - Cropped_0.jpgFrank Wander is an author, noted speaker, and an expert on building high performing cultures.  After investing many years transforming failing IT divisions across corporations, Wander realized these failures had a consistent root cause: corporate cultures where the leaders knew everything about products, processes and technology, but nothing about the human factors that underpin workforce productivity and innovation.  This awareness led him to write a book for Wiley Publishing, titled Transforming IT Culture: How to Use Social Intelligence, Human Factors and Collaboration to Create an IT Department that Outperforms.  This book is the missing Operators Manual for the “human infrastructure”. It peers inside the information technology profession to reveal the human factors that drive employee engagement, organizational effectiveness and competitive advantage.

Frank was a Chief Information Officer at three different companies, and has held a wide array of leadership roles in a career spanning 34 years. He has deep functional expertise in organizational design, IT, client services, operations and management consulting.  Wander is a sought after speaker and panelist at industry events who connects with his audience by sharing meaningful stories, and proven strategies for creating high performance. He has given the keynote address at many technology industry events, and has appeared on Business Insider, internet radio, and in the Wall Street Journal. 

He is currently working with executives that want to transform their cultures in order to unlock vast pools of untapped talent potential, while designing the first human infrastructure management tools.  As he sees it, companies will embrace a 21st-century blueprint for building high performance, or they will slowly melt away.