Client Jobs

Job Title:
Business Application Specialist

Job Description:

Position:

The role of the Business Applications Specialist is to coordinate, maintain, support and deploy application projects according to deadlines, policies and budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors/consultants/vendors to deliver projects according to plan as well as adhere to SDLC and change management policies.

This role is also responsible to help in the evaluation, selection, development, implementation, administration, testing, and maintenance of business applications systems based on our business objectives and participate in support, upkeep, and upgrades to existing systems and applications. This individual will apply proven communication skills, technical and problem-solving skills, process management/improvement, and knowledge of best practices.

Primary Duties:

• Strategy & Planning

  • Set and continually manage project expectations with supervisor and other stakeholders.
  • Assist in pre-and post-testing of applications and projects in order to identify potential problem areas, avoid issues and make the appropriate recommendations.
  • Help review and analyze existing application, process and workflow effectiveness and efficiency, and then help develop strategies and policies for improvement.
  • Help establish a relationship between IT, the business, partners and vendors, and increase the value realized from IT assets, investments, and capabilities.
  • Responsible in understanding the business and its related applications to help ensure that projects align with the technology.
  • Assist business stakeholders and manage expectations in prioritizing projects.
  • Help ensure the business units understand the technology solution and compliance to governance processes, standards, etc.

   

  Application Implementation and Support

  • Participate in the evaluation, selection, development, implementation, administration, testing, and maintenance of business applications systems based on our business objectives and corporate strategies.
  • Assess impact of changes due to implementation and work with the organization and vendor to identify solutions to address the changes.
  • Ensure that any new software, version or integration into company systems meets business need, functional requirements, system compliance, and interface specifications.
  • Collaborate in the testing and validation of new applications, identifying and resolving program issues, errors and opportunities for improvement.
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. Liaise with customers on an ongoing basis.
  • Maintain production, test, training, and development environments for multiple business units.
  • Coordinate training for administrators and end users.
  • Manage change requests and problem resolution.
  • Document and coordinate acceptance testing procedures and findings.
  • Work with key business units to determine needs and requirements, including data gathering, application design and development, and training.

  Operational Responsibilities

  • Identify and resolve program errors.
  • Provide technical assistance to project managers, developers and engineers as needed.
  • Coordinate and install enhancements and upgrades to systems and application software.
  • Liaise with administrators, engineers and stakeholders to assist with quality assurance, workflows, and data processing.
  • Learn and adhere to policies, procedures, and quality assurance best practices.
  • Compile and maintain inventory of company software and systems assets and their corresponding contracts/agreements.
  • Develop and communicate training and documentation for end users and hold training sessions as necessary.
  • Responsible for user permissions, access control and segregation of duties for all business applications.

  Responsible for change control and internal controls compliance with regards to user permissions and change requests.

Qualifications:

• University degree or college diploma preferred.

Knowledge & Experience

• Ability to understand and communicate/present detailed and advanced business solutions.
• Ability to communicate up and down the management chain, providing the appropriate level of detail and focus on the right information.
• 3 years direct experience in business related application management.
• Strong familiarity with project and change management process and procedures.
• Technically competent with various software and systems, such as Windows OS, networking, Office suite, etc.
• Understanding of the organization’s goals and objectives and industry a plus.
  

Other Requirements

• Excellent analytical and creative problem-solving skills.
• Excellent listening, interpersonal, written, and oral communication skills.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• Strong customer service and people skills.
• Experience working individually and in a team-oriented, collaborative environment.
• Ability to conduct research into application issues and products.
• Periodic evening, weekend and holiday work to meet deadlines.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components.
• Lifting and transporting of moderately heavy objects, such as computers and peripherals.
• Some travel may be required for the purpose of offsite training, conferences and office visits.