“Heckler draws on his decades of managerial and CIO experience in order to lay out a blueprint for managers and provide the ‘aha’ moments that will help readers discover that management can be ‘interesting, enjoyable, and rewarding.’ His advice focuses on the nuances of communication, cautioning managers to ‘be conscious of how your receiver will see and hear your message and whether that’s what you actually want them to hear.’ He stresses practical strategies like tackling ‘low-hanging fruit quickly to demonstrate your capability’ and emphasizes empathy with the reminder to ‘treat others as you would like to be treated yourself.’ Heckler is an effective, unassuming writer, plainly making his case for a more people-oriented kind of manager. This book will provide many valuable reminders of the fundamentals.”